CASE STUDY
AGILE COACHING & IT TEAM TRANSFORMATION
CLIENT PAIN POINTS
The Challenge
The North Asia Group IT division (Japan & Korea) of a multinational corporation specialized in luxury goods was moving away from legacy systems to embrace “digital”. While conducting multiple projects in parallel, several challenges emerged, including issues around prioritization, speed of delivery and unmatched user expectations. The client was looking for support to help its IT team members overcome those challenges.
EFFORTS
Our Solutions
Altera deployed a highly experienced Agile Coach who helped the IT team overcome the above stated issues by teaching them agile principles & agile mindset, facilitating communication as well as promoting transparency and KPI-driven project management.
In order to ensure stickiness and provide best-fit coaching that responds to the client’s specific requirements, we regularly conducted highly customized group and individual session following a 3-step approach
- Understanding the “why” – supporting team members to visualize the finality of their work
- Embracing the principles – providing mental frameworks team members could apply to their everyday tasks
- Enabling processes / tools – leveraging technology for better collaboration and productivity
OUTCOMES
The Results
After only a few months of coaching the client reported a variety of positive changes (as per the head of IT):
- Transitioning from being reactive to proactive:
- Employees started to proactively suggest solutions for issues they identified & partnered with business users to come up with solutions
- Messengers becoming communication leaders
- Employees started to take charge of communication between HQ and Local & kept all parties up to date regularly.
- Delayed deliveries turning into value delivered
- Employees worked now with end users to identify problems and provide swift solutions
- Thinking as product managers
- Shifting from managing tasks and reporting progress to delivering user-centric solutions with an iterative approach
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