CASE STUDY
AGILE COACHING & IT TEAM TRANSFORMATION
CLIENT PAIN POINTS
The Challenge
The North Asia Group IT division (Japan & Korea) of a multinational corporation specialized in luxury goods was moving away from legacy systems to embrace “digital”. While conducting multiple projects in parallel, several challenges emerged, including issues around prioritization, speed of delivery and unmatched user expectations. The client was looking for support to help its IT team members overcome those challenges.
EFFORTS
Our Solutions
Altera deployed a highly experienced Agile Coach who helped the IT team overcome the above stated issues by teaching them agile principles & agile mindset, facilitating communication as well as promoting transparency and KPI-driven project management.
In order to ensure stickiness and provide best-fit coaching that responds to the client’s specific requirements, we regularly conducted highly customized group and individual session following a 3-step approach
- Understanding the “why” – supporting team members to visualize the finality of their work
- Embracing the principles – providing mental frameworks team members could apply to their everyday tasks
- Enabling processes / tools – leveraging technology for better collaboration and productivity
OUTCOMES
The Results
After only a few months of coaching the client reported a variety of positive changes (as per the head of IT):
- Transitioning from being reactive to proactive:
- Employees started to proactively suggest solutions for issues they identified & partnered with business users to come up with solutions
- Messengers becoming communication leaders
- Employees started to take charge of communication between HQ and Local & kept all parties up to date regularly.
- Delayed deliveries turning into value delivered
- Employees worked now with end users to identify problems and provide swift solutions
- Thinking as product managers
- Shifting from managing tasks and reporting progress to delivering user-centric solutions with an iterative approach
OTHER CASE STUDIES
AUTOMATED DATA PIPELINE & BUSINESS INTELLIGENCE ARCHITECTURE
One of the world’s largest wine and spirits sellers was facing challenges with their data management process, from data acquisition through to business analysis.
AGILE COACHING & IT TEAM TRANSFORMATION
The North Asia Group IT division (Japan & Korea) of a multinational corporation specialized in luxury goods was moving away from legacy systems to embrace “digital”.
FAX ELIMINATION FOR ORDER MANAGEMENT SYSTEM
A large spirit seller was receiving purchase orders from many wholesalers (and small retailers) via fax. Order faxes come in various formats, usually at the discretion of the sender.
IMPLEMENTING A BEST-FIT LEARNING MANAGEMENT SYSTEM FOR 4,000 LEARNERS
A major multinational player in the beverage industry was looking to upskill their 4000-people commercial team. They were looking to radically improve their competencies around sales, leadership, and analytics.
TAILORED LOW-CODE ERP FOR A TRAVEL AGENCY
A travel agency contacted us to digitalize their entire operations. They wanted to streamline their operations looking for an ERP tailored to their inbound travel business.
